How fast can I get my order?
Mainland orders placed before 2pm on Monday to Friday are dispatched on the same day and delivered on the next working day.
Local deliveries placed before 6pm are usually delivered within a few hours.
All click & collect orders are usually available for pick up within a few minutes, however we ask that you wait for your confirmation email before coming to collect.
For more information please visit Delivery & Returns.
My order didn’t arrive / arrived delayed / arrived damaged, what can I do?
We hope our products make their way to you safely and in time. In case your order does get lost, arrives late or damaged, please contact us immediately at firstname.lastname@example.org
The products differ from what I ordered / I was charged with the wrong amount, what can I do?
In case something went wrong with your order, please contact us at email@example.com
I don’t like the products I ordered, what can I do?
We are happy to accept any unopened beers and wines that are returned to us within 30 days of delivery. We also accept wholebean coffee returned to us within 15 days of delivery.
Unfortunately, we are unable to accept ground coffee or opened wines & beers.
We do our very best to describe them as honestly, clearly and in as much detail as possible. However, if you feel the description was misleading or the quality of the product is unsatisfying, please contact us at firstname.lastname@example.org
How often do you add new products?
We are constantly looking for producers that match our vision and ethos to add to our collection. Stay updated on our blog and on Instagram.